Vimvisa LLC is committed to providing an excellent shopping experience. If you are not satisfied with the casual sportswear you purchased, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may submit a return request within 30 days of receiving the item(s).
We may be unable to accept return requests made after the 30-day window, unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, items should be kept in their original condition as much as possible and meet the following criteria:
The item has not been visibly worn, washed, or used;
The item is free from stains, odors, damage, or other conditions that would prevent resale;
Original tags, packaging, and related accessories are retained whenever possible;
The returned item matches the item listed in the order.
We may be unable to accept returns for items that cannot be resold due to customer use, washing, damage, or other reasons.
3. Quality Issues or Incorrect Items
If you receive an item with a significant quality issue, the wrong item, or encounter other delivery errors, please contact us promptly after discovering the problem.
Please provide your order number, item details, and relevant photos so we can verify the situation.
If the issue is confirmed to be our responsibility, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.
4. Returns for Non-Quality Reasons
If you wish to return an item due to size, style, color, or personal preference, please contact us within the designated return period and follow the return process provided by our customer service team.
Unless otherwise required by applicable law, the customer may be responsible for return shipping costs incurred due to personal reasons.
5. Return Address
Once customer service has confirmed your return request, please ship the eligible item(s) to the following address:
713 E BASELINE RD
LAFAYETTE, CO 80026
Please do not send items directly to the address above without prior confirmation. We recommend that customers retain proof of shipment and tracking information after sending the return package.
6. Refund Processing
We will inspect the returned items upon receipt.
Once items eligible for a refund pass inspection, we typically process the refund within approximately 3 business days.
Refunds will be issued via the original payment method. The actual time it takes for funds to be credited to your account may vary depending on the processing speed of your bank, credit card company, or other payment provider.
7. Situations where a refund request does not qualify
If the returned item(s) do not meet the return criteria outlined in this policy, we may be unable to issue a refund.
In such cases, we will contact the customer to explain the situation and the applicable resolution.
8. Risks associated with return shipping
When shipping items back to us, customers should choose a reliable delivery method and retain the tracking information.
Customers should keep the relevant shipping documentation safe until the return package has been delivered and acknowledged by us.
Please provide your order number and relevant product details when contacting us so that we can process your request more efficiently.